Hi
Lynette has a problem with a Vista PC
My daughter has a new computer with Vista on it. She has problems getting things like digital cameras that will work on Vista do you have any suggestions, she is already having trouble getting a refund for one camera, and the second one needs some additional stuff to go with it, should all this be happening? She asks if it works with Vista at time of purchase and the answer is always yes, but unfortunately it doesn’t work!
Many thanks, Lynette
Hi Lynette & Sorry for the slow reply
Did your daughter buy the PC with Vista installed or did she install it after?
Is it new from a big manufacturer or a 'white box' built in a local shop or by herself or a friend?
If it came with Vista installed from a big manufacturer then it should be set up properly
I installed Vista on my laptop (it had XP before) and it took a while to get all the drivers and things set up correctly
The wrong driver etc would stop some USB items from working properly when plugged in inc cameras
I have 2 quick thoughts that may help:
- She may have some tech support or warranty that came with the PC
Has she tried calling them
Ditto tech support from the Camera company - Try plugging the USB cable from the camera into different ports
The ones on the back of the machine built onto the motherboard (near the keyboard port) are usually the most responsive.
In theory all ports should be the same but in practice often the front or extra usb ports on the back don't work properly or run at full speed - Maybe the software that comes with the camera is not Vista compatible
Try just plugging the camera into the PC without loading the software CD first (or uninstall the software, reboot and try)
I find that the software that comes with a lot of cameras and cheap printers has loads of stuff on there you don't want
Often it is set to auto load at start up and sets itself as default - neither of which you may want
Win XP and Vista should recognise any camera without other proprietary software and offer to copy the pics to the PC
If the above doesn't help can you get her to give us a few more details:
PC Details including when and where purchased and components (if she knows them) particularly the motherboard type
The Version of Vista and type of camera etc
If anyone has experienced similar problems with a camera please offer Lynette and her daughter some more suggestions
Thanks everyone
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