POSTED BY on 11:35 am under ,,,

Hi

Lynette has a problem with a Vista PC

My daughter has a new computer with Vista on it. She has problems getting things like digital cameras that will work on Vista do you have any suggestions, she is already having trouble getting a refund for one camera, and the second one needs some additional stuff to go with it, should all this be happening? She asks if it works with Vista at time of purchase and the answer is always yes, but unfortunately it doesn’t work!
Many thanks, Lynette

Hi Lynette & Sorry for the slow reply
Did your daughter buy the PC with Vista installed or did she install it after?
Is it new from a big manufacturer or a 'white box' built in a local shop or by herself or a friend?

If it came with Vista installed from a big manufacturer then it should be set up properly
I installed Vista on my laptop (it had XP before) and it took a while to get all the drivers and things set up correctly
The wrong driver etc would stop some USB items from working properly when plugged in inc cameras

I have 2 quick thoughts that may help:

  1. She may have some tech support or warranty that came with the PC
    Has she tried calling them
    Ditto tech support from the Camera company
  2. Try plugging the USB cable from the camera into different ports
    The ones on the back of the machine built onto the motherboard (near the keyboard port) are usually the most responsive.
    In theory all ports should be the same but in practice often the front or extra usb ports on the back don't work properly or run at full speed
  3. Maybe the software that comes with the camera is not Vista compatible
    Try just plugging the camera into the PC without loading the software CD first (or uninstall the software, reboot and try)
    I find that the software that comes with a lot of cameras and cheap printers has loads of stuff on there you don't want
    Often it is set to auto load at start up and sets itself as default - neither of which you may want
    Win XP and Vista should recognise any camera without other proprietary software and offer to copy the pics to the PC

If the above doesn't help can you get her to give us a few more details:
PC Details including when and where purchased and components (if she knows them) particularly the motherboard type
The Version of Vista and type of camera etc

If anyone has experienced similar problems with a camera please offer Lynette and her daughter some more suggestions
Thanks everyone

POSTED BY on 11:18 am under ,,

We have had some great feedback on this problem
Original post is down the page or click here

Here's Wendy's reply:

Thanks for all your help.
The CD Drive does light up but does not spin. I did check all the cables and they seem to be firmly in their places.
Control Panel, System, Hardware, Device Manager, the CD Drive is there but has an alert symbol beside it!
When booting up it goes too fast to access the screen to see the list of drives.
Everything else seems to be OK.

Here's the feedback we have had from some other members:

  1. Howdy from the US and a friends of Ross's
    Sometimes the E drive is replaced on the list of drives by a portable device such as a removable USB or a camera or something else. All that may be required is re-mapping the E to the CD drive.
    Just a thought. Peace, Jef
  2. Hi, I had a similar problem. CD/DVD drives just died. They didn't even show in 'My Computer'. I did a 'System Restore' and that fixed the problem. Lou Gardner

Ok - so Lou has suggested a system restore. This is likely to fix the problem if it originates from Windows, e.g. a corrupt driver or similar. If you have a recent restore point set (in Win XP or ME) then try rolling back to the earlier restore point and see if it helps.

If not then I suspect we have a drive that has died. One way to test it would be to take the drive out of your PC and plug it into someone else's. If it doesn't work there then it is likely gone to heaven.

Like anything electronic CD drives are susceptible to power surge and the like. And anything with moving parts can break or wear out. CD burners are pretty cheap these days and if you took it to a PC repair place they wouldn't even look at it they would just give you a new one.

So Wendy - try the system restore and if that doesn't work send me an email and I will give you a replacement drive to try in it's place.

Thanks everyone for the advice on this one

POSTED BY on 10:52 am under ,

I found this posting on a site which details the assembling of a brand new computer system from scratch. It has explanation and some pics and makes for good reading.

Details are provided on the Corsair site. Corsair are manufacturer and online retailer of memory (ram) modules that come highly recommended.

Anyway if you are interested read through the details here:

Corsair System Build

POSTED BY on 10:33 am under ,

Some interesting information here about how thieves can steal money using on-line scams including phishing emails - Cheers MATT

Just when you thought it was safe to click ...

The days when a bored teenager would hatch a virus in his basement - just to prove he could - and start the epidemic using a 3.5-inch floppy are long gone.

Even spyware - with its Big-Brother-like, harassing approach to get you to buy things - seems to have waned in the face of fury from consumers and Congress.

In some ways, those were the good old days. Things were more simple and straightforward. Today's cyber criminals have mutated and adapted and become more virulent than ever, says one of the country's leading cyber crime fighters. Driven by the prospects of billions in ill-gotten gains, today's digital grifters are colluding and collaborating to come up with ever-more exotic and uncannily legit-looking schemes to steal your money and leave you to deal with the fiscal and reputation carnage of identity theft.

Welcome to Paul Laudanski's world. Every day for the last five and a half years Paul Laudanski has plunged into an online knife fight with some people you hope to never meet. Paul and his wife, Robin, are the founders and operators of CastleCops.com, a site dedicated to leading a legion of volunteer "good guys" in fighting online scams.

Since throwing his efforts into the online battle full time, the Laudanskis have become allies with scores of government crime fighters and likeminded volunteers. Today Paul may be among the foremost experts in the world of online scams.

The "bad guys" certainly know who Laudanski is, and they aren't pleased to make his acquaintance. Elements from the digital dark side repeatedly invest thousands of bot-infected computers in laying siege to CastleCops.com, including the mother of distributed denial-of-service (DDoS) attacks in September. With help from friends and a brave hosting company, CastleCops has stayed up, turning back the frequent onslaughts.

Why does Laudanski attract the ire of online criminals? Because he regularly helps put a kink in the mighty river of cash created by illicit online activities. This isn't some guy stealing your ATM PIN to buy a fifth of Wild Turkey and some smokes. The stakes are astronomical; some estimate cybercrimes cost consumers and businesses more than $100 billion a year. The more money at stake, the more viciously criminal elements fight any threats to the cash flow, hence the aggressive attacks on Castle Cops.

With billion-dollar carrots dangling before them, brilliant minds are hard at work at mutating malware and creating converged and blended approaches to stay one step ahead of security companies and filtering software. Like legitimate businesses with huge profit motives, criminals have harnessed innovation, imagination and creativity to pillage bank accounts and destroy credit ratings around the world.

"It's all converged and blended together," Laudanski says. As an illustration, he outlines one example of a sophisticated, multi-player phishing scheme:

Step 1: Gaining access to a super-secure online forum where criminals offer a huge array of services, you contact a bot master and lease his network for $150 to $200 a day.

Step 2: The bot master sends a back-channel signal to order legions of infected "zombie" computers to send out a spam email (totally unbeknownst to the computer's owners). The spam makes a convincing argument for the recipients to visit a phishing site that is designed to look exactly like the real Web site for Brand X bank.

Step 3: Hire another bot master who agrees to run a "fast-flux phish." That's a phishing site that looks exactly like the legitimate Brand X site but moves from host computer to host computer every 60 seconds, making it super-difficult to trace.

Step 4: Steal a domain name from a registrar anywhere in the world that makes it hard for good guys to get that registrar to shut things down by reclaiming the name.

Step 5: Have the information that people unwittingly enter (those fooled by the phish) delivered to a drop email address at some free ISP.

Step 6: Gather the stolen info and go back to the carder forum to sell the information to the highest bidder or start using the stolen credit card numbers for merchandise. You can also send money from the stolen cards to yourself using some online payment service.

Step 7: If you need intermediaries to turn digital information into real cash, recruit some "mules" using too-good-to-be-true email job offers. Just send out 1,000 emails offering $3000 a day for two hours' work. Get the suckers or cash-desperate who respond to accept deposits into their bank accounts or online bill-paying accounts and send you checks. By the time the authorities track down the mule, you're long gone leaving him or her to deal with the liability.

Laudanski says phishing schemes have become elaborate and incredibly realistic. "Some high-ranking security people have fallen for phish," he said. "Everyone can fall for these if you are caught at the right time. You know how they have those infomercials on at two or three in the morning? If you saw that at noon you'd never buy it but because you saw it at three in the morning and you're tired and not thinking you say, 'Let me go ahead and buy it.' Same thing can happen with phish when you aren't thinking or distracted or tired or whatever."

Castle Cops battles phish by first encouraging people to report suspected phish on to its site. Once a suspected phishing URL is reported to Castle Cops and a volunteer "handler" verifies it's a phish, then they begin to dig.

They trace the phish to the server and alert anyone connected (almost always unwittingly) to the phish. That includes the brand being used to entice people to respond to the phish, the server host, the domain name registrar and more. The coordinated response from all involved can quickly kill the phish threat and therefore limit its damage. Finally, evidence is preserved for law enforcement authorities.

Laudanski's group would like to get into more proactive programs that make it more difficult to conduct a phishing scam, but budgets are slim. "We're always looking for funding," Laudanski said. (Donations are gratefully accepted on CastleCops.com.)

Laudanski said there are a "growing number of threats and schemes" and a growing array of perpetrators who range from "script kiddies" who obtain malware and then mutate it for their own purposes to "organized criminal elements which operate in a professional fashion."

Another reason the digital dark side doesn't like Laudanski is that he shines a public awareness light on the problem and builds coalitions to fight back. Since founding Castle Cops, Laudanski has recruited more than 50 partners including domain registrars, Internet service providers, software companies, even the giant computer security firms and law enforcement agencies. He remains an active evangelist for ways business and consumers can fight online crime.

"Much like the criminals work together, the good guys have to work together," said Laudanski. He said the huge majority of Internet Service Providers and domain name registrars and others, once they're convinced of the public service spirit of groups like Castle Cops, are eager to join the effort.

Castle Cops also conducts training academies for volunteers to learn to help people clean out infected computers and use other security tools. They also have "incident report and termination teams" that respond to phishing, spam, malware attacks and Web server incidents.

So, after nearly 6 years carrying on the battle on a shoestring budget, are the white hats having any success? "I'm encouraged," he said. "There may be people out there who disagree with me, but I'm encouraged." Visitors to CastleCops.com are more pessimistic. A poll there shows 44% of 1209 respondents thought the bad guys were winning the online war. Another 29% called it a stalemate while 27% said the good guys were winning.

The ultimate solution probably comes down to a huge upswing in public awareness. "No matter what the good guys and the bad guys are doing out there it ultimately comes down to the consumers' decisions as to whether or not they are going to use these tools to help protect themselves and whether they visit the phishing site or not and whether they open the attachment from someone they don't know," Laudanski says.

"When you get an email that says 'go to your bank site' you've got to have common sense and think about it. Don't go on your computer at three o'clock in the morning. It's not an infomercial. Go on your computer when you have your wherewithal and use your common sense and think twice about what you're going to do."

Phish phighter battles increasingly complex criminal collaboration

POSTED BY on 2:53 pm under ,

Hi Mulligrubs,
Thanks for the emails it is great to be able to have access to all that information.
I am not able to get to the meetings but I am very interested in the subjects that get discussed.
May I ask a question and may be get a bit of help please.
Something has happened to my E:drive - CD Drive.
It won't come up in my list of drives and I have tried to enable it but that doesn't work.
Could you suggest how I could repair the problem?
Thanks, Wendy

Thanks for the question Wendy and glad you like the notes
It sounds to me that the drive is no showing up in windows
Either it is dead or it isn't physically connected any more
CD Drives are usually pretty tough (HDDs are more susceptible) so I would presume it's more like a cable has come loose

Let's try so investigations
Does the light on the drive light up when you open or close it?
If you put a disk in the drive can you hear it spin?

Most PC's when they boot show a list of items that BIOS identifies
There is usually a ram check (that 'counts' the ram) and a list of connected drives be they hard drives or CD/DVD drives
Note some manufacturers hide this activity behind a 'splash screen' which you can usually turn off in the BIOS settings
When your PC boots can you see the drive in the list of drives?

If it is lighting up but not showing in Windows I bet the ribbon cable is loose
If it isn't lighting or spinning up then maybe the power cable is loose
Worst case is all cables are connected and the drive is dead
New replacement CD drives are cheap these days, even DVD burners are well under $100
I know I have a few CD burners lying around somewhere

As I mentioned though CD drives aren't usually the first thing to go
So if your CD drive has died I would be doing a very thorough review of my PC to make sure nothing else has been effected too
Now would be an excellent time to back up all your important data and with the recent black-outs and brown-outs around town we should all take some extra care to keep our information safe

Wendy do a bit of a check up on what the drive does and doesn't do
If you are game you can even take the side off the PC case and see if the cables are all secure
(Unplug the power first and be careful of static electricity)
We might even have someone who can come and help if you need it

If anyone has any other suggestions for Wendy or would like to volunteer to help then please write in

Cheers

MATT